We want you to be happy with every Valeome order. If something is not right, you can request a return or refund within 7 days of receiving your order, as set out below.
7-day return window
You have 7 calendar days from the date your order is delivered to contact us and request a return. Requests made after this period cannot be accepted.
- Contact usEmail info@valeome.com within 7 days with your order number.
- Get approvalWe reply with return instructions and the address to send the item to.
- Send it backPack the item securely in its original packaging.
- Get refundedOnce we inspect it, we refund you to your original payment method.
What can be returned
To be eligible, an item must be:
- unopened, unused and sealed, exactly as you received it;
- in its original packaging with all labels and seals intact; and
- accompanied by your order number or proof of purchase.
What cannot be returned
For health, hygiene and safety reasons we cannot accept returns of:
- opened or used supplements, skincare, hair-removal, bath and body-care products;
- baby food and any other perishable or consumable product once opened;
- compression wear and personal-care items that have been worn or have had their hygiene seal removed;
- gift cards, and items that were returned without prior approval.
If an item is faulty, damaged or incorrect, the rules in “Damaged, defective or wrong items” below apply instead, even if the product has been opened.
How to return an item
Email info@valeome.com with your order number, the item you want to return and the reason. Please do not send anything back before we have approved your request, because parcels sent without approval may not be accepted. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.
Refunds
After we receive and inspect your return, we email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may need additional time to show the credit. The original delivery charge is not refunded unless the return is due to our error.
Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and clear photos. We will arrange a replacement or a full refund, including the return shipping cost.
Exchanges
The fastest way to exchange an item is to return the original within the 7-day window (if it is eligible) and place a new order for the item you want.
Questions
Email info@valeome.com or call +971 585 102 104. You can also read our shipping policy.