Valeome ships award-winning, science-backed wellness products from Dubai to customers across the UAE and the GCC. This page explains how delivery works so you know what to expect.
Where we deliver
We deliver to all emirates in the United Arab Emirates and to the other GCC countries: Saudi Arabia, Kuwait, Qatar, Bahrain and Oman. Enter your address at checkout to see the delivery options available to you.
Processing and delivery times
In-stock orders are prepared and handed to our courier within 1–2 business days of payment. Orders placed on a Friday, weekend or public holiday are processed on the next business day.
| Destination | Estimated delivery after dispatch |
|---|---|
| UAE | 1–3 business days |
| Other GCC countries | 3–7 business days |
Delivery times are estimates, not guarantees. They can be affected by courier capacity, weather, public holidays and customs clearance.
Shipping costs
- UAE: free standard delivery on all orders.
- Other GCC countries: delivery charges are calculated at checkout based on your address and the weight of your order.
The final shipping cost is always shown before you pay.
Order tracking
Once your order is dispatched, we email you a confirmation with a tracking link. You can follow your parcel at any time from that email. If you do not receive it within 3 business days of ordering, check your spam folder or contact us.
Delivery address and attempts
Please make sure your address and phone number are complete and correct, because the courier will call you before delivery. If a delivery attempt fails because nobody could be reached, the courier will usually try again. If a parcel is returned to us, we will contact you to arrange re-delivery, which may carry an extra delivery charge.
Customs, duties and taxes
Orders within the UAE include any applicable taxes in the price shown at checkout. For deliveries to other GCC countries, import duties, customs fees and local taxes may apply and are the responsibility of the customer. We cannot predict these charges, so please check with your local customs office if you are unsure.
Damaged or missing parcels
Please check your parcel when it arrives. If an item is damaged, missing or not what you ordered, email us within 7 days of delivery with your order number and clear photos of the item and the packaging, and we will make it right. See our refund policy for details.
Questions
Email info@valeome.com or call +971 585 102 104 and we will be happy to help.